Our Online Terms and Conditions

Please review the following conditions carefully before purchasing products from Elephant Rose.

Orders

You can place an order with Elepant Rose on-line 24 hours a day, 7 days a week. We do not do deliveries daily but orders will usually be posted the same week that payment is received.

Orders will be accepted by telephone, email or by using our on-line ordering system.

Cancellations of orders must be made at least 48 hours prior to postage.

If requesting a custom made jewellery item, please email photos or send samples of dress material etc, to ensure that the item/s are exactly what you want. Prices on application.

Gift wrapping is also available and will be charged accordingly.

Postage and Delivery

Purchases will be posted using Australia Post. Postage costs will be available once you have completed checkout in our online store.

We will not take resposibility for lost or stolen packages so you have the option of requesting registered mail or postage insurance at an additional cost. Please request costs before paying for you purchase.

  • Free delivery applies to Redland Bay, Capalaba, Cleveland, Thornlands, Alexandra Hills, Victoria Pt. Please advise us if you wish to take advantage of our free delivery service. If you are outside of these areas, the shipping rate will apply.

Payment

Elephant Rose accepts payment via paypal, credit card, direct deposit, cheque, money order or cash if being delivered. Please post cheque or money order to our PO Box. Once cheque or money order has been cleared, your purchase will be posted to you as soon as possible. If you would like to make payment by direct deposit, please contact us for account details.

Terms and Conditions

If an item is out of stock or unavailable, you will be contacted before your order is processed.

Elephant Rose will not accept the return of items without prior approval.

A refund will only be granted if there is proof that the product was damaged or faulty.

Prices and postage are subject to change without notice.

We guarantee that your personal details will remain confidential.